Last updated: 22 August 2025

Returns

You have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received, unused, with tags, and in the original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@ziptrip.example. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without requesting a return first will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can evaluate and make it right.

Exceptions / Non-returnable Items

Certain items cannot be returned:

• Perishable goods (food, flowers, plants).

• Custom products (special orders or personalized items).

• Personal care items (cosmetics, hygiene products).

• Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility conditions apply (unused, original packaging, proof of purchase).

Refunds

Once we receive and inspect your return, we’ll notify you if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at support@ziptrip.com